Flotech’s commitment to AfterCare is summed by the following crucial elements…
Global Capability
Flotech has Field Service Engineers based in Singapore, Sweden, America and New Zealand. We are ready, willing and able to travel anywhere, anytime, to service your equipment, and can supply any spare parts required for the job, shipped anywhere in the world.
Service Expertise and Package Knowledge
Most of Flotech’s on site Field Service Engineers have trained as machine builders in our workshops, so you will often find the engineer servicing your equipment, also had a hand in building it. That same engineer was likely involved in Factory Testing of your equipment, so knows the machine and has in-depth knowledge of how it works.This is a huge advantage when utilising Flotech AfterCare field service engineers on your plant! Additionally, Flotech Field Service Engineers are qualified at GE HSR Compressor training courses, and know what is required to ensure your compressor has valid full term warranty. Flotech’s E&I technicians have unparalleled expertise at tuning your machine for optimum performance at site.
As Flotech Field Service Engineers are in strong demand, you can also be sure they will complete the service of your equipment in the least possible time – but not at the expense of quality.
Global Package Support 24/7
Flotech offer web based remote monitoring, for all our compressor packages. This allows
real-time monitoring of critical functions of your equipment – essential to avoid unplanned downtime and associated financial impact of lost production.
Technical Hotline:
Phone +46 8 583 60001
We offer a 24/7 Technical Hotline, with an experienced Technical Support Engineer available at all times to assist customers with any Flotech or Greenlane product.
Simply call the hotline, leave your contact phone number with the answering service, and a Technical Support Engineer will call back to assist you.
Standard charges apply to hotline technical support and service callouts unless covered by existing AfterCare service contract.
Spare Parts
Flotech have direct access to all of the spares that your package might need, whether delivered by us originally or now. This capability –is supported by a direct link to GE parts inventory – at OEM prices. Flotech’s goal is all ex stock parts dispatched within 24 hours of order.
Hard to find parts? Not getting the service you expect from your current supplier? Call Flotech AfterCare and we will source them for you.
Training
Too many companies cut and run – once the product is delivered they don’t care. Flotech know that in order for you to reap maximum benefit from your equipment, you need to know how to operate and maintain it properly. Flotech AfterCare offers on site and classroom training of your staff, to ensure maximum up-time of your machine. Additionally, we offer Technical Training School (TTS) classes at Flotech to train your staff.
Equipment Refurbishment
Flotech’s AfterCare team has a wealth of experience in refurbishing your equipment, whether it be rotating equipment or an industrial heat exchanger, give Flotech AfterCare a call - we can have your equipment looking and performing like new again in no time!